Privacy Policy

Zenith Fitness is a UK-based fitness organisation offering gym memberships, classes, and wellness services. For the purposes of data protection law, we are the "data controller" of your personal data.

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2. What Data We Collect

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We may collect and process the following categories of personal data:

• Identity Data: Name, date of birth, gender

• Contact Data: Address, email, phone number

• Membership Data: Membership type, attendance history, class bookings

• Health Data: Medical conditions or information relevant to your fitness goals (only with your explicit consent)

• Payment Data: Payment card details (processed via secure third-party payment processors), billing history

• Technical Data: IP address, login data, browser type, location data (via our website or mobile app)

• Marketing Preferences: Your communication and marketing preferences

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3. How We Collect Your Data

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We collect data in the following ways:

• When you register for a membership or trial

• When you visit our gyms or attend classes

• Through our website, app, and online forms

• When you interact with us via email, phone, or social media

 

4. Why We Use Your Data

 

We process your data for the following lawful purposes:

• To manage your membership and provide gym services

• To ensure your safety and tailor our services to your health needs

• To take payments and manage billing

• To communicate service updates and respond to enquiries

• To send marketing communications (with your consent)

• To improve our services and customer experience

 

5. Legal Basis for Processing

 

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract (e.g. managing your membership)

• Legal obligation (e.g. tax and financial records)

• Consent (e.g. marketing communications, health data)

• Legitimate interests (e.g. improving our services, ensuring security)

 

6. Sharing Your Data

 

We may share your data with:

• Payment service providers (e.g. Stripe, GoCardless)

• IT and system administration providers

• Professional advisers (e.g. accountants, legal consultants)

• Law enforcement agencies where required by law

We do not sell your personal data to third parties.

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7. Your Data Rights

 

You have rights under data protection law, including:

• The right to access your data

• The right to correct inaccurate data

• The right to request deletion of your data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise your rights, contact us at: twickenham@zenithfitness.co.uk or Guildford@zenithfitness.co.uk

 

8. Security

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We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes encryption, secure servers, and limited access controls.

 

9. Changes to This Policy

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We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or on our website.